Terms of service

What Strong is

Strong is a performance intelligence platform for sports organisations. It brings training load, recovery, nutrition, availability, and performance medicine records for every athlete in a program into one unified record, readable by the staff whose role entitles them to read it. The platform is currently in early access: it is being built and hardened in the open with founding customers, and these terms are written for that stage.

The subscription

Strong is sold to organisations on a per-athlete subscription: the price scales with the number of athletes on the platform, not the number of staff reading it. Pricing, billing period, and any early access arrangements are agreed with each organisation directly and confirmed in writing before anything is owed. Cancelling stops future charges at the end of the agreed period; it does not retroactively unbill the past.

Your account, your athletes

The organisation that opens the account decides who is on the platform, and that carries real responsibility, because much of what Strong holds is athlete health information:

• You must have the authority, and where the law requires it the consent, to record each athlete's data on the platform, including health information. For minors, that means whatever consent your jurisdiction and your organisation's own policies require.
• You are responsible for assigning roles truthfully. The role walls exist so a coach never reads a diagnosis; giving clinical roles to non-clinical staff defeats a protection built for your athletes.
• You are responsible for keeping staff accounts current: when someone leaves your program, remove their access.
• Athlete data in your account remains yours. We use it to run the platform for you, as the privacy policy describes, and for nothing else.

Not medical advice

Strong surfaces data. It does not practise medicine. A recovery score, an energy availability flag, or a readiness indicator is an input to a decision made by your qualified staff, never the decision itself. Return-to-play calls, diagnoses, medication decisions, and anything else clinical belong to the medical professionals in your program. Nothing in the product, and nothing in a number the product computes, is medical advice.

Acceptable use

Keep it honest. In particular, you agree not to:

• Access or attempt to access another organisation's data, or probe the role walls and tenant isolation.
• Load data about a person you have no authority to record.
• Use athlete data from Strong for any purpose outside running your program, including selling it or disclosing it for advertising.
• Resell access to the platform, or share sign-in credentials between people.
• Interfere with the service itself: no scraping at scale, no attempting to disrupt or overload it.

If an account is used in a way that puts athlete data at risk, we can suspend that access while we work it out with you. We would rather talk first, and will, whenever the risk allows it.

Early access, honestly stated

The platform is under active development. We work to keep it accurate and available, and the security posture is not experimental, but during early access we do not offer a contractual uptime guarantee, and features may change as founding customers shape them. Where something we change affects how you work, we will tell you before it lands wherever that is possible.

Liability

To the extent the law allows, Strong's liability under these terms is capped at the subscription fees the organisation paid in the twelve months before the claim, and neither side is liable to the other for indirect or consequential loss. Nothing in these terms excludes rights that cannot be excluded, including consumer guarantees under Australian law. Because clinical decisions rest with your qualified staff, Strong is not liable for medical outcomes of decisions made using the platform's data.

Ending the agreement

Either side can end the agreement at the close of the current billing period by saying so in writing. When an account closes, the organisation can request an export of its data, and deletion or de-identification then follows the posture described in the privacy policy: identifiers redacted, clinical records soft-deleted, the audit trail retained with personal content redacted.

These terms, and changes to them

These terms are governed by Australian law. Because the product is in early access, the terms will change as the product matures; when they do, we update the date at the top of this page and tell account holders directly about any change that matters. Questions go to hello@strong.app.