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Heather Scott - Australia - 19.1.2012
I had fabulous service. A glitch in a DVR outside the 30 day replacement period and the unit was replaced with a new one with absolutely no hassle. I was mightily impressed with STRONG and service. Very unusual and welcome in these days of remote call centres. Also very impressed with the replacement!!Brendan - Australia - 3.1.2012
Thanks for the billiant customer servicePenny Pinfold - Australia-12.12.2011
Thank you for your prompt service in replacing the remote for our set top box. It was much appreciated.Mal Irvine - Australia - 1.12.2011
The new remote has arrived and has completely solved my problem. I am greatly impressed that my query has been resolved within 26 hours of initial contact. Your Tech Support is second to none. I would certainly recomment Strong to all my friends and colleagues. Thank you, Mal Irvine.
Sue Chilvers - Australia - 20.7.2011
I received a reply email within 5 mins of my question being asked. The advice was easy to follow and worked a treat. Thank you Gavin for your quick response in dealing with this matter.
Regards SueJoy - Australia - 15.3.2011
I received the remote today and wish to thank you for your prompt action and courtesy. When I first had trouble with the remote soon after purchase, I phoned in and was told how to update the software. It was a pleasure to phone a company and actually talk to and receive help from a real person who could speak English, rather than wait for an hour on the end of a phone line to speak with someone in India. Then later I was able to contact you by email and discuss my problem. I have no hesitation in recommending the product and the services available to any of my friends who are in the process of updating their TV reception.
Simon McMillan - Australia - 12.3.2011
We have found the SRT 5412 Set top box from STRONG not only very affordable, but our best set-top box yet. It's so easy to use, there's no fuss, and it gives a top quality picture.Tony Miles - Hervey Bay, Australia - 21.12.2010
Your service is 2nd to none. A breath of fresh air, my experience since arrival in Australia mid 2002 has been mostly disappointing. Others should take a leaf out of your customer service training schedule. Thanks again Wishing your team at Strong the very best in 2011. Kind regards Tony Miles.Peter Wymond - Australia - 2.12.2010
Dear Gavin, Thanks again for you very prompt reply and suggestions. All I ended up having to do was press the format button a few times to increase the 570 to 1080 and all fixed. So simple. You must go crazy with simple to you inquiries like mine but a real pain in the neck for consumers. Can I suggest your company put a few more hints on how to fix problems on the FAQ website page. On the plus side I can't fault you're on line help. Trust they pay you well. I've gone from disliking Strong to maybe buying another unit. Thank you again and wishing you a happy life. Best regards Peter Wymond.Skarrow Scarpung - Australia - 3.11.2010
Thanks first of all to the team at Strong, I would like to say thanks to Gavin for repairing my SRT 5492 and thanks for great service.Mike Loveday - Australia - 23.6.2010
Thanks to Gavin and Raj who helped me get my 5490 working again! I had taken some drastic steps such as a disk reformat and a system restore, and then after downloading the latest firmware, the device appeared to have hung. This wasn't the case though, your support staff were quick to get me back on screen, with all problems resolved!! The support you folks offer is superb, and for a device like the 5490 which is now quite old, it demonstrates how robust your products are. Thanks, Mike.Rod Gilbert -Victoria - 21.5.2010
Dear Strong, I have just downloaded the latest firmware for my Strong 5495 which also enhances my experience running ICE TV and would like to thank you for a great product with excellent, fast and reliable technical support. The Strong 5495 has all the features I want for HD viewing and recording of free to air television with this firmware upgrade and with the inclusion of ICE TV, vindicates my decision to purchase Strong. Thank you!
Leanne Beacken - Australia - 6.5.2010
To Amee, Thank you for the great service and the fast postage of a remote control that was broken of mine and Strong replaced. I would be happy to tell all of my friends to buy Strong products as I believe that you guy's are very friendly and are willing to help. I am a single mother and when I can afford another set top box I will be going to get a Strong top box. Thank you for all your help and I hope you show this to your management as you guy's are very helpful and if there is a problem you are willing to help the calls that come in. Yours gratefully Leanne
Allan Hough - Australia - 12.4.2010
Thank you for your message of March 30th, advising me of the availability of the updated software for the SRT 5492. I installed Version 1.10. While I have not had the time to give the most recent update a full workout, it seems to work well. Congratulations on the improvements made to the 'Strong' Web Site - so much more informative! I was particularly pleased with the clear instructions on "How to download Software on USB Flash Drive".
Jason Dodson - Australia - 1.4.2010
Can I just take this opportunity though to formally thank one of your tech guys, Anura, for the exemplary service he gave me on the phone. I was incredibly concerned that the upload of the new update had done some terminal damage to our DVR however Anura walked me through the process of bypassing the problem we were having, and at the same time assisted me in installing the new update. It is unfortunately getting rarer and rarer to receive such amazing service from organizations so I wanted to take the time to acknowledge when some amazing service occurred.
Paul Dalbosco - VIC, Australia - 31.3.2010
Thank you very much for your prompt service in replacing our Strong remote. I was very impressed with your immediate action and the delivery of the item. I would highly recommend Strong, especially their after sales service, to all my friends. Regards.
Ian Combridge - NSW, Australia - 16.3.2010
Just want to let you know that following advice from your (Technical) Dept about 3.15pm today, the system is now operating. He advised the correct AV selector on the DVD/VHS unit, which somehow had been changed since removing STB for repairs. He was quick to detect the problem and knew his job. Thanks very much.
Anna Sita - Australia - 15.1.2010
To the Tech Team at Strong, I am just writing to thank you for your help in regards to my High Definition Set Top Box. I was most impressed with your promptness in replying and I most greatly appreciate your time taken to assist me. I am happy to say that I have successfully connected my Set Top Box to my VCR through the AV connections and am now able to record digital channels. Thanking you once again.
Richard Gauld - Australia - 13.1.2010
Just to let you know we received the replacement unit yesterday - many thanks for your very prompt attention.
Diana Pengilly - Australia 9.12.2009
Thank you for the reply just to let you know we are so pleased with the new strong 5492 as we have got so used to it for taping different shows at different times of the night , both John and myself Diana are aged pensioners we found taping to be easy peasy as a lot of programs we could delete after we had viewed them. Congratulations for the new technology the product is magical thank you so much for something so easy.
Eric Nothard - Australia 28.8.2009
I would like to express my gratitude to your Company for the great service I was given on Friday 28 August 2009. I took a faulty receiver to your office/factory at Hallam. The receptionist was extremely helpful and she very efficiently dealt with my problem. Within minutes she had organized a Technician to look at the faulty Receiver. The Technician was also very efficient, he quickly diagnosed and repaired the problem and in about 10 minutes I was able to leave with the Receiver repaired. Please convey my sincere gratitude to your staff for their efforts - they provided the very best in customer care and are great ambassadors for Strong. It's been a real pleasure to do business with your Company.
Arthur Brandwood - Australia - 20.5.2009
We had a remote fail. Sent an e-mail via the website over the weekend, had a reply by 9am Monday morning and a new remote in our hands by mail within 2 days. That's service how it should be. Well Done!
Chew Ly - Australia - 8.4.2009
Thanks for your info, I'll continue to support Strong's products because I get an excellence after sale support from you.
Stu Knibbs - Australia - 27.3.2009
Hi Julie, and thanks for checking. I received a prompt reply from Amee and a new remote shortly afterwards. That's still working well and I was very happy with the good customer support. Please pass on my thanks to Amee.
