FREQUENTLY ASKED QUESTIONS & TROUBLESHOOTING
For more information on particular models please check the bottom of the product page
I get a 'Bad Media' Message when trying to record on SRT 5498
Download latest software from our website for a fix on this error message here.My Unit does not display the correct date? 
My SRT 5498 is not recording properly? How do I connect my SRT 7000 to a PC via the Network? Does your SRT 5435/5438 connected via HDMI freeze in standby mode or the picture 'glitching' while you watch it? Does your TV have a 'smart link' option? Click here for fix The DVD Player in my SRT 6002 wont operate? The Time displayed on my set top box is incorrect How do you playback or delete recorded files on an SRT 5425 or SRT 5429?
How to do you get new digital channels on your existing Set top box?
The standby indicator light doesn't turn ON after connecting the power plug and/or turning the power switch on.
A "No Signal" or "Bad Signal" message appears on the screen.
The STB power is ON, but no picture and/or sound comes out.
The remote control unit does not work properly.
I cannot download firmware via RS-232. Why does the serial port not work?
When and how should I download Software for my receiver?How to set up my Satellite Receiver to access Optus Aurora Channels
How do I Format my USB Hard Drive to Fat32?
How do I connect my PC to my Receiver via LAN?Key (Legend) for STRONG Remote Control buttons My Unit does not display the correct date?
SRT 54The following models have Date fix software available here, please download and followm instructionsMy SRT 5498 is not recording properly?
Please ensure you connect the supplied loop cable between the Loop In and Loop Out connections to allow full recording capabilities.Does your SRT 5435/5438 freeze in standby mode or the picture 'glitching' while you watch it? Does your TV have a 'smart link' option?
If you are connecting your SRT 5435/5438 to your TV via the HDMI connection, there may be a setting under your TV's menu causing this. The Smark Link option under your TV's menu is turned on and needs to be turned off. The name of this option will vary depending on the brand of TV that you have eg; Panasonic call it Viera Link and Sony call it Bravia Link/Sync. Please turn this option OFF under your TVs menu in order to stop the SRT 5435/5438 from freezing and/or glitching.My SRT 5494 is not recording properly?
Please ensure you connect the supplied loop cable between the Loop In and Loop Out connections to allow full recording capabilities.My receiver is asking for a PIN number?
The Default PIN number for all STRONG models is all zeros (0) ie; 0000
My receiver has not updated to Daylight Savings Time?
Under the system settings and/or time settings menu (depending on model) there is a Summer (or Daylight Savings Time) option. Turn this function on or off as required.
How do you playback recorded files on an SRT 5425 or SRT 5429?
To playback or delete recorded files, press the DVR button on remote control to display file list.
How to do you get new digital channels on your existing Set top box?
To scan for new digital channels, do an auto search that can be found under the install menu. Please note that Standard Definition models will not receive new High Definition channels.
The standby indicator light doesn't turn ON after connecting the power plug and/or turning the power switch on.
Please make sure that the plug is properly inserted into the socket and that the socket is switched on. If it is, unplug the power cord for about 30 seconds before plugging it back in. If the light does not come on, and the unit is not working, contact your local Strong dealer or point of sale
A "No Signal" or "Bad Signal" message appears on the screen.
This indicates no signal or a poor signal is being received. Please note that this may be normal under bad weather conditions (heavy rain or snow). If this is not the case, please press the MENU key on the remote control handset and check the 'Signal Quality'. If there's no signal graphic bar, check the antenna condition and the connection between the satellite dish and or aerial connection and the receiver. Make sure that you have selected the correct satellite in the Menu (where required). If the bar is present, please check the parameters settings via the Installation Menu.
The STB power is ON, but no picture and/or sound comes out.
Check the connection between the receiver and the TV set, making sure the connection cable(s) is(are) properly plugged in on both sides. If properly plugged in, try to reset your receiver by unplugging the power cord for about 30 seconds before plugging it back in. If that does not solve the problem, you may have to change the connection cables. Contact your local Strong dealer or point of sale.
The STB power is ON, but the RF Modulator does not work.
Check the connections, and connect the unit's RF-OUT to the TV set's Antenna IN. Also check the RF output type and channel number in the System Menu. If still not working, try to reset your receiver by disconnecting the power plug for about 30 seconds and then reconnecting it. If still not working, please contact your local Strong dealer or point of sale.
The screen display is OK, but no sound comes out.
Please check the RCA and SCART connectors and check on both the TV set and the STB if "MUTE" mode is selected and if volume is at its lowest level. Also, check the audio track by pressing the AUDIO key.
The remote control unit does not work properly.
Try replacing the batteries of your handset. Check batteries are inserted correctly (+/-). If that does not solve the problem, please contact customer service via E-mail, a charge may apply for out of warranty, lost or damaged remotes.
I cannot download firmware via RS-232. Why does the serial port not work?
Make sure the receiver is powered on. If so, you can check RS-232 with the Hyper Terminal Program in MS-Windows. Set the parameters of the serial port (COM1, COM2...) as 115kbps, 8 data bit and 1 stop bit, and XON/OFF none, then power off and on your receiver and check your Hyper Terminal. If any text is displayed on the Hyper Terminal, then the RS-232 cable is OK and so it may be that the PC port is damaged; try the download with another port (COM2, COM3...). If no text is displayed on the Hyper Terminal, try using another cable.
How to set up my Satellite Receiver to access Optus Aurora Channels
Click the link to watch a video on You Tube on how to set up a satellite receiver to receiver channels on Optus Aurora C1
When and how should I download Software for my receiver?
To download new software, please visit our download area located at the bottom of each product model page at http://www.strong.com.au. If the software version available for your receiver is newer than the version that you are currently using (you can check your current version via your receiver's menu), you should download the new version. If you are having problems with the latest software version, please contact our technical team directly 1800 820 030.
How do I Format my USB Hard Drive to Fat32?
Visit our FAT32 tutorial for further information on how to format your USB external Hard Drive here
How do I connect my PC to my Receiver via Network/LAN?
Download Information sheet on how to connect your PC to your receiver here. Visit here for software
The Time displayed on my set top box is incorrect?
Firstly ensure that your time zone/region is set correctly for your location. Turn the set top box off and back on at the rear power switch or power point. The set top box will then detect the time from the TV channel.
Key (Legend) for STRONG Remote Control buttons
Not sure what various differant buttons on a remote control are for? Click here for a Legend for most commonly used buttonsThe DVD Player in my SRT 6002 wont operate?
Try selecting DVD on the remote, DVD will not operate in STB modeHow do I connect my SRT 7000 to a PC via the Network?
Follow these step by step instructions here. Visit here for software download.