My SRT 5494 is not recording properly?

My receiver is asking for a PIN number?

My receiver has not updated to Daylight Savings Time?

How do you playback or delete recorded files on an SRT 5425 or SRT 5429?

How to do you get new digital channels on your existing Set top box?

The STB power is ON, but the RF Modulator does not work.

The screen display is OK, but no sound comes out.

How to set up my Satellite Receiver to access Optus Aurora Channels

My receiver is asking for a PIN number?
The Default PIN number for all STRONG models is all zeros (0) ie; 0000

My receiver has not updated to Daylight Savings Time?
Under the system settings and/or time settings menu (depending on model) there is a Summer (or Daylight Savings Time) option. Turn this function on or off as required.

How do you playback recorded files on an SRT 5425 or SRT 5429?
To playback or delete recorded files, press the DVR button on remote control to display file list.

How to do you get new digital channels on your existing Set top box?
To scan for new digital channels, do an auto search that can be found under the install menu. Please note that Standard Definition models will not receive new High Definition channels.

A "No Signal" or "Bad Signal" message appears on the screen.
This indicates no signal or a poor signal is being received. Please note that this may be normal under bad weather conditions (heavy rain or snow). If this is not the case, please press the MENU key on the remote control handset and check the 'Signal Quality'. If there's no signal graphic bar, check the antenna condition and the connection between the satellite dish and or aerial connection and the receiver. Make sure that you have selected the correct satellite in the Menu (where required). If the bar is present, please check the parameters settings via the Installation Menu.

The STB power is ON, but no picture and/or sound comes out.
Check the connection between the receiver and the TV set, making sure the connection cable(s) is(are) properly plugged in on both sides. If properly plugged in, try to reset your receiver by unplugging the power cord for about 30 seconds before plugging it back in. If that does not solve the problem, you may have to change the connection cables. Contact your local Strong dealer or point of sale.

The STB power is ON, but the RF Modulator does not work.
Check the connections, and connect the unit's RF-OUT to the TV set's Antenna IN. Also check the RF output type and channel number in the System Menu. If still not working, try to reset your receiver by disconnecting the power plug for about 30 seconds and then reconnecting it. If still not working, please contact your local Strong dealer or point of sale.

The screen display is OK, but no sound comes out.
Please check the RCA and SCART connectors and check on both the TV set and the STB if "MUTE" mode is selected and if volume is at its lowest level. Also, check the audio track by pressing the AUDIO key.

The remote control unit does not work properly.
Try replacing the batteries of your handset. Check batteries are inserted correctly (+/-). If that does not solve the problem, please contact customer service via E-mail, a charge may apply for out of warranty, lost or damaged remotes.

I cannot download firmware via RS-232. Why does the serial port not work?
Make sure the receiver is powered on. If so, you can check RS-232 with the Hyper Terminal Program in MS-Windows. Set the parameters of the serial port (COM1, COM2...) as 115kbps, 8 data bit and 1 stop bit, and XON/OFF none, then power off and on your receiver and check your Hyper Terminal. If any text is displayed on the Hyper Terminal, then the RS-232 cable is OK and so it may be that the PC port is damaged; try the download with another port (COM2, COM3...). If no text is displayed on the Hyper Terminal, try using another cable.

How to set up my Satellite Receiver to access Optus Aurora Channels
Click the link to watch a video on You Tube on how to set up a satellite receiver to receiver channels on Optus Aurora C1

When and how should I download Software for my receiver?
To download new software, please visit our download area located at the bottom of each product model page at http://www.strong.com.au. If the software version available for your receiver is newer than the version that you are currently using (you can check your current version via your receiver's menu), you should download the new version. If you are having problems with the latest software version, please contact our technical team directly 1800 820 030.

How do I Format my USB Hard Drive to Format 32?
Visit our FAT32 tutorial for further information on how to format your USB external Hard Drive here

How do I connect my PC to my Receiver via LAN?
Download Information sheet on how to connect your PC to your receiver here. Visit here for software

The Time displayed on my set top box is incorrect?
Firstly ensure that your time zone/region is set correctly for your location. Turn the set top box off and back on at the rear power switch or power point. The set top box will then detect the time from the TV channel.